As part of a continuing series that features influential voices within the claims industry, we interviewed Veronica Grigg, CEO of Sedgwick Asia, to hear her insights into the opportunities and challenges defining the future of insurance claims management.
Veronica’s Journey and Vision in Insurance
With more than 25 years of experience under her belt, Veronica Grigg offers a depth of expertise across underwriting, claims management, investment, and consulting. Growing up on a cattle property just outside Braidwood, NSW—a part of the world well known for natural disasters such as drought and bushfires—she honed a strong sense of resilience that has fueled her career.
Her role has seen her traverse world financial centers such as London, New York, Sydney, and Singapore, delivering a comprehensive perspective of the changing insurance landscape. At Sedgwick Asia, Veronica has dedicated her time to innovation and unlocking the potential of more than 600 colleagues in the Asia-Pacific region. She is proud to lead an organization based on quality, integrity, and customer service, where leadership drives engagement and customer centricity.
What’s So Special About the Asia Insurance Market?
Asia is not one market by any stretch of the imagination—it’s a mosaic comprising nine nations, each with its own culture, languages, legal systems, and claims handling needs. Though Sedgwick Asia has one regional headquarters in Singapore, it treats each nation separately, combining local knowledge with the company’s worldwide culture.
Such diversity gives rise to an energetic and challenging environment, which draws on professionals who enjoy meeting the challenge of catering to a diverse client base—ranging from corporates, carriers, brokers, reinsurers, and agents—in a common pursuit of creating value and care for policyholders.
Preparing for Claims Surge in Asia: Key Challenges
Asia is confronted with a wide range of natural perils—from typhoons in Taiwan, Vietnam, and Japan, to large-scale flooding in Malaysia and Thailand, and recurring earthquake threats.
Effectiveness in responding involves equilibrating local expertise with worldwide resources. Sedgwick’s long history allows for the quick mobilization of expert personnel, combined with the handling of intricate logistics like licensing of adjusters, visas, and transportation.
A global database monitors availability, language proficiency, and specialization to allow the most suitable people to deploy in a timely manner. This strategic strategy has aided extensive events not just around Asia but globally—be it Taiwan’s earthquake, England’s floods, or weather-related incidents in Malaysia, Australia, and the Caribbean.
Sedgwick’s integrated technology platform and collaborative culture result in teams working in harmony, prepared to perform in high-pressure situations while being well-supported with rewards, training, and wellbeing initiatives.
The Role of Technology in Adjusting
Technology is a great facilitator but Sedgwick is very much a people business at its core. Talented and compassionate adjusters leverage technology to work smarter and more productively, optimizing customer experience.
For day-to-day claims, automation eliminates hassle—for instance, requesting towing service and claim taking through location information—lowering anxiety for policyholders. On tough surge cases, technology such as site notes and networked adjusting expedites response.
Instead of a single “silver bullet” technology, emphasis is on choosing the proper tools to suit each scenario, always backed by seasoned claims professionals who offer the human touch when policyholders most need it.
Attracting Future Professionals to Loss Adjusting
The profession of claims is changing, and new talent is attracted by definite career routes, flexibility, and challenging work. Sedgwick’s international presence presents varied opportunities such as training, leadership development, foreign assignments, and relocations.
Veronica is also a strong supporter of diversity, equity, and inclusion and champions initiatives such as Women In Insurance (WIN) in promoting wider access and improving the future talent pipeline of the industry.
Sedgwick’s people-first culture, coupled with a shared mission to care, helps unite colleagues across different cultures and geographies—making it a compelling place for smart, motivated individuals to thrive.
Connect with Right International
Right International is a leading recruitment specialist in loss adjusting, claims management, and the wider insurance market. Whether you’re looking to grow your team or explore your next career move, reach out to Veronica or one of the team for expert support.