Yellow Jersey Complaints: Our Commitment to...

Yellow Jersey Complaints: Our Commitment to You

We aim to provide great service, whether you’re insuring your bike or travel arrangements, or both. We know that things can go wrong and, if you have a problem, we’re dedicated to fixing it promptly, sensibly, and openly.

Here’s a summary of how to make a complaint to us, with simple steps for both bicycle insurance and travel insurance complaints.

How to Make a Complaint

Travel Insurance Complaints

Step 1: Contact the Relevant Party

For complaints concerning a claim, please direct your inquiry to:

Claims Settlement Agencies Limited
308-314 London Road, Hadleigh, Essex SS7 2DD
Tel: +44 (0)1702 553 443
Email: complaints@csal.co.uk

To complain about the sale of a travel policy, please contact:

Customer Services Manager
Yellow Jersey
Prospero, 73 London Road, Redhill, Surrey, RH1 1LQ
Tel: +44 (0)333 003 0046
Email: support@yellowjersey.co.uk

Step 2: Escalate to Lloyd’s

Lloyd’s Complaints
Fidentia House, Walter Burke Way, Chatham Maritime, Kent, ME4 4RN
Tel: +44 (0)20 7327 5693
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Additional information on Lloyd’s complaints procedure can be found on their leaflet “How We Will Handle Your Complaint”, which you can view online or ask for by post.

Step 3: Alternative Dispute Resolution (ADR)

If you are still not satisfied after Lloyd’s consideration, you might have a right to take your complaint to an ADR body depending on where you live:

Our Commitment to You

At Yellow Jersey, we are delighted to have your feedback and consider complaints an important chance to do better. We commit to addressing each issue with sensitivity, openness, and speed to make your experience with us a good one.